Support & after-sales
By your side, even after you buy
A service request, a question about using your appliance or looking for an authorized dealer: we’ll point you in the right direction.
Customer call center
A question about an appliance, an installation or a service visit in progress: call us.
Service request
Report a fault or schedule an installation
Describe your request
The appliance concerned, the problem and your contact details.
We get back to you
Our teams contact you to assess the request.
Service visit
An appointment is set with a technician based on your situation.
Have your invoice and the appliance’s serial number ready before filling in the form.
Product support
Frequently asked questions
How do I make a service request?
Fill in the service request form, specifying the appliance concerned and the problem. Our teams will contact you to arrange the next steps.
Where can I find my appliance’s serial number?
It’s on the appliance’s rating label: depending on the model, inside the door, on the back or on the side.
What documents should I keep after purchase?
Keep your invoice or receipt along with the user manual: you’ll be asked for them for any service visit.
How do I know if a dealer is authorized?
Tell us your wilaya from the Contact page and we’ll direct you to an authorized ARCODYM dealer.
Does my air conditioner need to be installed by a professional?
Yes. Installing an air conditioner requires refrigerant and electrical connections: use a qualified installer.
Can’t find your answer?
Write to us: our teams will reply and direct you to the right contact.